FAQ
¿HOW LONG DOES MY ORDER TAKE TO SHIP??
Orders placed after 1:30 pm are processed the next day.
¿HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Check it out by clickinghere.
¿HOW CAN I TRACK MY ORDER?
After your purchase you will receive a notification with your tracking number so as not to lose sight of it or to be able to speak with the courier company to specify a specific delivery time.
¿WHAT CARE MUST BE TAKEN BY MY MAT?
Thanks to its antibacterial and antifungal qualities, it is not necessary to clean your mat every day. The best way to clean is by using a soft cloth dipped in cold water.
In case you want to give it a deeper cleaning you can always create your own cleaning spray or also wipe it with water and lemon on top.
The most important thing is always to let it dry well before rolling it up and storing it, otherwise the materials could rot.
¿I CAN RETURN AN ORDER?
If you are not satisfied with one of our products, during the first 30 days from receipt of the product you can request a return, we will not ask you questions. Check the conditionshere
¿WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?
The delivery man will call you to arrange another delivery at another time.
¿I CAN CHANGE THE SHIPPING ADDRESS?
You can change your shipping address after placing an order by contacting customer service support@unionyogashop.com. You can usually only do this on the same day an order was placed because the items ship as quickly as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be rejected.
¿WHAT HAPPENS IF MY MAT ARRIVES DEFECTIVE?
Check it out by clickinghere.
¿I CAN CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Contact us immediately at support@unionyogashop.com and we will help you the best we can. If we are unable to cancel your order, we can always guide you through our easy returns process.
¿UNIONYOGA MATS SLIP?
None of our mats should slip. Cork mats are extremely adherent, so you will not have slip problems on any of the UNIONYOGA mats.
¿IT IS NECESSARY TO USE A TOWEL WITH THE UNIONYOGA MATS?
It is not necessary to use a towel with any of the mats.
¿UNIONYOGA PRODUCTS ARE ECOLOGICAL?
¡YES! UNIONYOGA products are ecological and sustainable. We are very nature lovers and respect for our planet is a priority. That is why we try to use natural materials and make everything we can by hand.
THE PRODUCT I WANT IS OUT OF STOCK. WHAT I CAN DOR?
If something is out of stock, you can join the #UnionYogis community to receive email alerts back in stock. You can also follow us on Instagram (@ unionyoga.shop) to find out about all the launches and promotions.
¿YOU OFFER DISCOUNTS FOR TEACHERS?
Yes, we have a special discount program for certified instructors. Contact hola@unionyoga.online with proof of your certificate to be eligible for these benefits.